FAQ´S
WE ANSWER YOUR GENERAL QUESTIONS ABOUT YOUR VISIT TO LIVE FANTASY WORLDS
AUDIOGUIDE
A free audio guide in English is available for our exhibition. Get more information at the Exhibition Place.
ACCESSIBILITY
Art is for everyone. That’s why our exhibition is also barrier-free. Reservations are not possible. We also offer all spoken texts as transcripts via a QR code, which you can read on your device. Unfortunately, wheelchairs for rental are not available. A parking space for people with disabilities is available near the place.
PAYMENT
Only online.
EPILEPSY
The exhibition may trigger seizures in people with photosensitive epilepsy.
PHOTOGRAPHING AND FILMING
Photography for private use and without flash is permitted in the exhibition rooms. You are welcome to photograph and film and share everything for your private use, e.g. on your social media channels. But please do this without a flash and without a tripod or other superstructures. Please be careful not to disturb the other guests! A promotional/commercial use of the photos is not permitted – write to us if you are planning something like this.
GARDEROBE
On site you will find lockers (without coin slot). Suitcases cannot be stored on site and may not be taken into the exhibition.
HEALTH INFORMATION
People with pacemakers can visit the exhibition without hesitation.
SEATING
Sufficient seating is available in the exhibition and in the anteroom. It is not possible to bring your own (folding) chairs.
PARKING SPACES
There are no specially rented parking spaces.
Public parking is available in the signposted parking lots P9 and P10. The entrances are located in Talstrasse and Benzstrasse. Parking fees: Car € 8.00; Buses: € 16.00 (per day). Unfortunately, there are no visitor parking spaces available directly at the exhibition locations. Near our exhibition locations there are parking spaces in public spaces and partly also paid parking spaces, please observe the applicable regulations.
PARKING SPACES FOR PEOPLE WITH DISABILITIES
Public parking is available in the marked parking spaces P10. The marked spaces are located in parking sector “A” along Tal-/Mercedesstraße. Parking is free of charge on presentation of a disabled person’s pass with the “G” sign.
PRESS
Persons with a valid press card should contact info@livefantasy.world for accreditation before visiting the exhibition and register here.
TICKET PURCHASE
To avoid waiting times, we recommend purchasing tickets before visiting the exhibition.
Tickets can always be booked for a 30-minute admission time slot. Visiting time is unlimited after admission. Tickets cannot be exchanged. The last admission slot is between 19:30 – 20:00.
ONLINE-TICKETS
You can find online tickets here.
If a time slot is sold out in the online store, unfortunately no more tickets will be available on site.
TICKET AGENCIES
None.
ANIMALS
Dogs and other pets are not permitted in the exhibition rooms. No, unless it is a trained companion dog who has to accompany you, dogs are not allowed in the exhibition. It is dark, there are sound and light effects, probably children will also walk around – all this is not fun for dogs.
CHILDREN
Children under the age of 6 may be brought free of charge and without ticket booking. Please note that the exhibition is not a playground. Due to the sound and light effects, we recommend visiting Live Fantasy Worlds for children from the age of 6!
WHAT DO THE TERMS VIRTUAL REALITY, IMMERSIVE AND AUGMENTED REALITY MEAN?
VIRTUAL REALITY
“Virtual Reality” (VR) refers to a digital, artificial world that is made tangible with the help of special software and hardware and enables an immersive experience. By using VR glasses, a complete dive into the virtual world is made possible by means of the high-resolution displays, 360° or 3D content and auditory elements.
IMMERSIVE
“Immersive” describes the effect in which viewers immerse themselves in a multimedia illusion of image and sound and perceive it as real. Through a 3D mapping projection system, content such as graphics, animations, images or videos can be projected onto three-dimensional objects, creating a unique atmosphere.
AUGMENTED REALITY
The term “Augmented Reality” refers to a computer-supported perception that expands the real world with artificial aspects. Directly and in real time, digital elements are inserted into the real world on a screen, such as a tablet or a smartphone, in front of the viewer.
DOESN’T IT GET TOO FULL?
We have significantly reduced the maximum number of people who can be in the exhibition, so that there is enough space for everyone and sufficient distance can be kept.
HOW LONG DOES THE VISIT TAKE? HOW ARE THE TIME WINDOWS REGULATED?
After the booked time, you have 20 minutes for admission.
You decide the duration of the visit yourself, but you are happy to plan with 60 to 70 minutes of visiting time.
WHERE CAN I BUY TICKETS?
You can buy tickets online. If the online purchase does not work, then our team has a terminal at the exhibition entrance where you can buy cashless on site. If you are planning a ticket purchase on site, please check the availability in the online ticket shop before you come to us. If everything is sold out online, there are no more tickets on site!
CAN I REBOOK MY TICKETS?
The rebooking is possible to a different date depending on availability. There is a rebooking fee of €4.00.
Just write us a message here.
WILL THERE BE GUIDED TOURS?
An offer for guided tours is not planned. Due to the interactive and immersive character of our exhibition, the focus is on immersing yourself in the world of art with all sensory impressions. In addition, the main part of the exhibition consists of a multimedia film that leads through the Worlds. A guided tour is therefore not necessary.
ARE THERE VOUCHERS?
You can buy vouchers online on the ticket page.
Vouchers can be found here.
IS THERE LOCAL GASTRONOMY?
There will be no gastronomic offer. Within walking distance, however, there are restaurants and cafés that look forward to your visit.
VENTILATION, HYGIENE MEASURES & HEALTH
The requirements for the ventilation of the venue are met. Please remember to wash your hands thoroughly with soap. Your health as well as the health of all other visitors is very important to us: Please refrain from visiting the exhibition if you feel sick.
FOR OUR ENGLISH SPEAKING VISITORS
You don’t understand German? No problem. For the immersive show you can simply borrow headphones at the entrance and enjoy the show in English. You can also easily scan our QR-Codes for the timelines and text boards with your cell phone and read along in English or French.
If any questions please contact us through our contact form here.